Chrysler 2011 Country - Warranty Guide Manuel d'utilisateur

Chrysler Group LLC WARRANTY INFORMATION201111GENC-026-AC Third Edition Printed in U.S.A.All Vehicles

H. If Your Vehicle Leaves the United States (WeInclude U.S. Possessions and Territories asPart of the United States for WarrantyPurposes):EXCEPT WHERE

C. How Long It LastsThe Corrosion Warranty starts when your BasicLimited Warranty begins under 2.1(E).This warranty has two time-and-mileage limits:•

2.4 Powertrain Limited WarrantyA. Who Is Covered?You are covered by the Powertrain Limited Warrantyif you are a purchaser for use of the vehicle.B. Wh

E. Parts CoveredThe Powertrain Limited Warranty covers these parts andcomponents of your vehicle’s powertrain supplied byChrysler Group LLC:Gasoline E

Front Wheel Drive: transaxle case and all internalparts; axle shaft assemblies; constant velocity joints andboots; differential cover; oil pan; transa

Rear Wheel Drive: rear axle housing and all internalparts; axle shafts; axle shaft bearings; drive shaftassemblies; drive shaft center bearings; unive

3. What’s Not Covered3.1 Modifications Not CoveredA. Some Modifications Don’t Void theWarranties But Aren’t CoveredCertain changes that you might make

• changing the vehicle’s configuration or dimensions,such as converting the vehicle into a limousine orfood service vehicle; or• using any refrigerant

3.3 Maintenance Costs Not CoveredYour warranties don’t cover the costs of repairing damagecaused by poor or improper maintenance. Nor do theycover dam

3.4 Racing Not CoveredYour warranties don’t cover the costs of repairing damageor conditions caused by racing, nor do they cover therepair of any defe

IMPORTANTThis booklet contains Chrysler Group LLC limited warranties. It should be kept in your vehicle and presented to your Dealer if any warranty

• use of used parts, even if they were originally suppliedby Chrysler (however, authorized Chrysler / MOPARremanufactured parts are covered);• windshi

3.8 Restricted WarrantyYour warranties can also be restricted by Chrysler.Chrysler may restrict the warranty on your vehicle if thevehicle is not prop

4. Other Terms of YourWarranties4.1 Exchanged Parts May Be Used inWarranty RepairsIn the interest of customer satisfaction, Chrysler GroupLLC (⬙Chrysl

4.2 Pre-Delivery ServiceA defect in or damage to the mechanical, electrical,sheet-metal, paint, trim, and other components of yourvehicle may have occ

5. Emission Warranties RequiredBy Law5.1 Federal Emission WarrantyA. Parts Covered for 2 Years or 24,000 MilesFederal law requires Chrysler Group LLC

B. Parts Covered for 8 years or 80,000 milesIf your vehicle has one of the following parts, thisFederal Emission Warranty covers that part for aperiod

6. How to Get Warranty Service6.1 Where to Take Your VehicleA. In the United States (We Include U.S.Possessions and Territories as Part of theUnited S

• You should take your vehicle to an authorizedChrysler, Dodge, Jeep or Ram dealer. They shouldgive you the same warranty service you receive inthe Un

E. Notice:If your vehicle is registered outside of the United States, andyou have not followed the procedure set out above, yourvehicle will no longer

You will be given the name of the service provider andan estimated time of arrival. If you feel you are in an⬙unsafe situation⬙, please let us know. W

WARRANTY COVERAGE AT A GLANCEDESCRIPTION1Yr/12, 0002Yr/24,0003 Yr/36,0003Yr/50,0003Yr/Unlimited5 Yr/50,0005 Yr/100,0007 Yr/70,0008 Yr/80,000Basic Limi

6.3 Emergency Warranty RepairsIf you have an emergency and have to get a warrantyrepair made by someone other than an authorizedChrysler, Dodge, Jeep

If you want more information about getting service underthe Federal Emission Warranty or the PerformanceWarranty, or if you want to report what you th

7. How to Deal with WarrantyProblems7.1 Steps to TakeA. In GeneralNormally, warranty problems can be resolved by yourdealer’s sales or service departm

C. If Your Problem Still Isn’t Resolved ForCustomers Residing in Arkansas, Idaho,Kentucky and Minnesota ONLY:(NOTE: This Process is not available for

The CAP will need the following information from you: 1)Legible copies of all documents and repair orders relevant toyour case, 2) Vehicle identificat

• NCDS will send you a written Statement of Decision. Thisstatement will include the decision, any action to be takenby the dealer or Chrysler and the

D. Notice Under State Lemon LawsSome states have laws allowing you to get a replacementvehicle or a refund of the vehicle’s purchase price undercertai

To contact Chrysler by email,simply access the following website:www.chrysler.com(click on the ⬙Contact Us⬙ button)• In Canada:Chrysler Canada, Inc.Cu

8. Optional Service ContractChrysler Group LLC’s or Chrysler Service ContractCompany LLC’s optional service contracts offer valuableprotection against

9. Maintenance9.1 General InformationIt’s your responsibility to properly maintain and operateyour new vehicle. Follow the instructions contained in t

1. Your Legal Rights Under These Limited Warranties1.1 Incidental and Consequential DamagesNot Covered ...42. What’s Covered Unde

9.2 Where To Go For MaintenanceChrysler recommends that you return to the dealer fromwhom you bought your vehicle for all maintenanceservice both duri

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IMPORTANTThis booklet contains Chrysler Group LLC limited warranties. It should be kept in your vehicle and presented to your Dealer if any warranty

Chrysler Group LLC WARRANTY INFORMATION201111GENC-026-AC Third Edition Printed in U.S.A.All Vehicles

5. Emission Warranties Required By Law5.1 Federal Emission Warranty ...225.2 Emission Performance Warranty ...236. How to Get Warra

1. Your Legal Rights UnderThese Limited WarrantiesThe warranties contained in this booklet are the only expresswarranties that Chrysler Group LLC (⬙Ch

2. What’s Covered UnderChrysler Group LLC’sWarranties2.1 Basic Limited WarrantyA. Who Is Covered?You are covered by the Basic Limited Warranty if youa

• items added or changed after your vehicle left themanufacturing plant, such as accessories orprotection products, or items changed because ofcustomi

F. When It EndsThe Basic Limited Warranty lasts for 36 months fromthe date it begins or for 36,000 miles on the odometer,whichever occurs first. But t